DELIVERY AND RETURNS

Free delivery on orders over £20 to UK mainland addresses .

All items are sent by Royal Mail Tracked 48® from £2.80
Orders placed before 1:30PM GMT (UTC+0)
Monday to Friday same day dispatch.

Orders placed on weekends and Bank Holidays
will be sent next business day
Delivery times are extended during bank holidays, by the number of days in the bank holiday.
Due to some parcels different sizes and weights, we may use different couriers, for example Evri, Inpost all for home delivery.

We understand your privacy is important and everything is packaged and delivered in discreet, plain, grey or white polythene packaging.
There are no indications as to the contents of your package.

RETURN POLICY

Last updated 07 November 2024

Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or partial only.
Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within twenty eight (28) days of the purchase date.
All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@chestoftights.com
Place the item securely in its original packaging, and post your return to the following address:

Chestoftights
51 Rankin Court
Kilmarnock
KA3 7QZ
United Kingdom

Please note, you will be responsible for all return shipping charges.
We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return.
Please allow at least fourteen (14) days from the receipt of your item to process your return.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details to arrange a refund or exchange.